The New Normal - How your visit to the practice may change

Image by Mike Meyers

Contact us before making an appointment

We may still be operating a "locked door" policy

If you have any concerns about your vision, please contact the practice and we can discuss with you any problems you are having and arrange an appropriate appointment for you

Please note, if you have COVID symptoms, we will not be able to see you

talking on phones

Pre-appointment confirmation phonecall

We may call you before your appointment

This is to confirm the time of your appointment and check you are not symptomatic. If you’ve got an appointment booked, but you’re not feeling well or you have any COVID-19 symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date. 


We strongly advise you attend all appointments on your own but if this is not possible, please inform our staff prior to attending.


Wait before entering

You may need to wait in our glass vestibules before entering the practice

We may need to confirm that the practice is ready before entering the practice. 

Our team can greet you and explain any new arrangements that may be in place.

In our Tenbury Wells practice, you may be asked to enter via our garden entrance


Social Distancing measures will be in place

To aid social distancing there may be some changes to the usual seating arrangement

We also have seating available in our beautiful open air garden areas

Please try to attend appointments alone, if possible. If this is not possible please let a member of staff know.

We will be limiting the number of patients in the practices at any given time


PPE will be worn by all team members

This may include mask, face visor, gloves and apron

Very fetching I'm sure you agree!

You are welcome to wear your own PPE to appointments

Hand Sanitizer

Hand Sanitising Stations

These will be set up throughout both practices

This can be used by all our patients.

Image by Anton

Regular cleaning and disinfection

New control measures will be in place

We will need to disinfect surfaces and equipment after each patients

Longer appointment times will be needed to reflect this and you may need to wait outside the practice whilst this is being done.



We will prioritise what tests need doing in the consulting rooms

Some elements of the eye examination may be conducted outside the consulting room. We can even do secure video- consultations from the comfort of your own home!

Our optometrists may contact you at home prior to your appointment to discuss any eye problems or symptoms you may be having



You are welcome to try on frames as normal

Just please remember that any frames handled will need to be placed on our trays to be cleaned and disinfected before being put back on display.

Our Dispensing Opticians will be able to tell you more.

Thank you for supporting your local Optometry practice. We look forward to seeing you!